To change your visit date, you must cancel your existing tickets and re-book. For reservations with multiple tickets (including group tickets), partial refunds are not available. Please confirm your details carefully before purchasing.
For confirmed and paid reservations that need to be canceled, a full refund is available if canceled at least 3 days before your reserved visit date. Cancellations made within 3 days of your reserved visit date will incur a 10% processing fee. No refunds will be issued for cancellations made after the reserved visit date.
Refunds will be credited to the original credit card account within approximately 5-7 business days.
Same-day tickets purchased directly at the Jiang-Hsien-Er Art Park ticket office are non-refundable.
Once tickets or complimentary tickets have been used, they are non-refundable and non-exchangeable.